Privacy
Privacy Policy
At SyncNest, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information.
Information we collect
Information you provide
- Account information (name, email, password)
- Profile details (age, timezone, preferences)
- Mood check-in data (mood states, emotions, notes)
- Breathing session history (exercise type, duration, completion)
- Feedback and support messages
Information collected automatically
- Device information (device type, OS version, app version)
- Usage data (features used, session frequency, time spent)
- Performance data (crashes, errors, load times)
- Location data (general location based on IP address, not precise GPS)
Information from third parties
- Authentication data from sign-in providers (Google, Apple)
- Payment information from app stores (we do not store credit cards)
How we use your information
We use your data to:
- Provide and improve app functionality
- Calculate your Sync Score based on your activity and usage patterns, and show trends over time
- Send notifications and reminders (with your permission)
- Respond to support requests and feedback
Data sharing
We do not sell your personal data. We only share information with trusted service providers needed to operate SyncNest, or where required by law.
Data protection
We use appropriate technical and organisational measures to protect your information against loss, misuse, or unauthorised access.
Your rights and data control
You have the right to access, update, or request deletion of your personal data at any time.
If you would like to delete your account or request removal of your data, please contact us at: support@syncnest.app
We will respond to all requests in accordance with applicable data protection laws.
How to delete your account
If you would like to delete your SyncNest account and associated data, please follow the steps below.
- Open the SyncNest app and go to your Profile page.
- Send an account deletion request to the SyncNest support team from the Profile page, or email support@syncnest.app.
- Verification. Once your request is received, the SyncNest team will review it for verification purposes.
- Deletion. After approval, your account and related account data will be permanently deleted from our system.
Note: Some data may be retained only where required for legal, security, or compliance purposes.
Questions? Contact support@syncnest.app.
Contact us
If you have any questions about this Privacy Policy, please contact us at: support@syncnest.app